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Purchasing terms and conditions

With Pion Design, you can order directly online. Please note that we only accept orders through our online store. 

When you order from Pion Design you agree to our purchasing terms. 

Security policy

When you sign up for an account with Pion Design you agree that we may store and use your information enabling us to complete and ship your order. The information stored is treated with the greatest respect. The information will never be sold or shared with anybody outside Pion Design. If you want to end your account at Pion Design, a contact must be made with Pion Design to have your account deleted. An encrypted connection using the SSL-protocol is ensuring that your data is protected when you login to your account.

Prices

Minimum purchase order is 1200 SEK. In the online store you can choose currency and to see prices with or without sales tax (VAT).

Payment

Pion Design only accepts payment by Credit Card. We accept Visa and Mastercard in the different currencies SEK, EUR and USD. When paying online, your credit card information is not used or stored by Pion Design in any way, it is only used by the bank. 

Delivery and shipping

All shipping and handling transpires from the time your payment has been received, typically within 1-3 business days. (During special offers and trade shows, all deliveries and updates to the online store, can require increased processing time.)

We ship with the Swedish postal service DPD within Sweden.
To customers outside of Sweden we ship with FedEx.

Pion Design is not responsible for orders sent to customers. As soon as we deliver the order to the shipping company the responsibility passes over to the customer. We do not compensate orders that have been lost by shipping companies. If extra security is preferred, we can send deliveries insured.  The customer incurs all additional cost for shipping.  

Returns

Buyers have the right to return products within 14 days from the delivery date.  Please contact Pion Design before you return the product. Only products in unopened and undamaged packages can be returned. The shipping cost for the return is paid by the buyer.

Complaints

If a product has been damaged during delivery we ask you to contact the shipping company. If the damage has occurred due to Pion Design’s packaging please contact us.

Other

Please acknowledge that colors seen in our online store can differ from their true color. All image information on our pages should be considered as illustrations.

Orders made in another person’s name without consent, or that causes harm (financial or otherwise) to the store will be reported to the police.

Pion Design will not take liability for late delivery, print errors or price adjustments that occur outside of our control. Changes in the purchasing terms and conditions can change without notice, but they are always valid on the day of the order.

Force Majeur 

In the event of war, natural catastrophe, measures taken on the labor market, decisions made by the government, absence of deliveries from our suppliers, costly circumstances, as well as comparable events that are out of our control and which cannot be predicted and affect already made agreements and contracts from Pion Design’s part, and conclusively inhibits Pion Design from keeping said agreements, shall a basis for the company owner be established whereby they are free of all responsibilities of completing said contract.